Introduction
At Musty Pocong, we strive to ensure that our customers are satisfied with their purchases. This Refunds and Return Policy outlines the conditions under which we offer refunds and accept returns.
Refunds
1. Eligibility for Refunds
- To be eligible for a refund, the item must be unused, in the same condition that you received it, and in the original packaging.
- You must provide a receipt or proof of purchase.
2. Refund Request Process
- To request a refund, please contact our customer service team at [email protected] within 3 days of receiving your item.
- Once we receive your request, we will inspect the item and notify you of the approval or rejection of your refund.
3. Processing Refunds
- If your refund is approved, we will process it within 3 business days.
- Please note that it may take some time for your bank or credit card company to process and post the refund.
Returns
1. Conditions for Returns
- Items must be returned within 3 days of receipt.
- The item must be unused, in the same condition that you received it, and in the original packaging.
2. Return Process
- To initiate a return, please contact our customer service team at [email protected] to obtain a Return Merchandise Authorization (RMA) number.
- Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs.
Exchanges
1. Eligibility for Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item, please contact our customer service team at [email protected].
2. Exchange Process
- To request an exchange, follow the return process and indicate that you would like an exchange. We will send you a replacement item once we receive and inspect the returned item.
Contact Us
If you have any questions about our Refunds and Return Policy, please contact us at:
Email: [email protected].